Once you find the place and have your sample taken, the next trick is actually getting the results. They said they would be sending them to my specialist. But I explained that I need them to send me a copy as well, because I wasn't going to be seeing the specialist for another five months, and need to show them to my primary care doctor in the meantime. They said this was no problem, and took down my mailing address. When the results never showed up, I called customer service and asked if they had been sent. The woman said they had been sent to the specialist, but she had no way of knowing whether or not they've been sent to my home as well. This seemed a little odd, but she said she'd be glad to send them to me later that day. So another week goes by...no results. I call again, and a different woman tells me the same thing...she has no way of knowing if they were sent, but she'll send them that day. Then she adds that it takes 3 to 5 business days for the results to arive. Funny, I thought Pony Express was no longer in business. A week later, still nothing. So I call again, and the woman says that she can have the results faxed to the facility that took the sample, so that I can take a very long lunch break and make the half hour drive to pick them up myself. It's the good thing I did, beacuse another week has gone by and I have yet to receive one scrap of paper from them in the mail. This is one bunch of losers.