You are probably better off not using their web site or service. The company as a whole sucks. LabCorp is full of mid-level managers that have no concern for patient care. From poor service to incorrect test results, LabCorp is on the decline. My frustrations have led me to creat the website www.labcorpsucks.com It's not much but provides a forum for those unhappy with LabCorp and their incompetence to voice their frustrations. Additionally, it creates a repository that will be shared with government agencies and investigators.